Policies


LOCAL PICKUP OPTIONS
If you are local to the Triangle and want to pick up at one of our Farmers' market stalls, you can select the 'local pickup' shipping option to save on shipping. Then tell us in the order comment section if you'd like to pick up your order at a particular market. If we receive your order by Thursday, we can usually bring your order to the market, saving you time and money. Please note that the weather can affect our market attendance. Blowing thunderstorms and soap mix a little too well, so we may not attend every market day. You can also call us to arrange pickup from our workshop. (Note: workshop pickups are by scheduled appointment only -- you MUST call us to arrange a shop pickup.)


RETURNS
Due to the nature of our products, we are unable to accept returns. If you are not completely delighted with your order, please let us know and we will do our best to resolve your issues.


WE CARE ABOUT OUR WORLD!
We recycle all of our boxes and shipping materials whenever possible. It might not be "pretty" but we feel it's pretty practical!


YOUR PRIVACY
Your privacy is important to us. We treat your personal information as private and confidential and will not disclose this data with other organizations or individuals except where required by law. We will not share or sell our mailing lists. MoonDance Soaps will only use your personal information to fill your order or to communicate directly with you, our valued customer.


Our goal is to make you a delighted customer of MoonDance Soaps & More! Let us know how we're doing and give us your suggestions. We'd love to hear from you!