Return Policy

At MoonDance Soaps & Sundries, we understand that sometimes things don't work out as planned. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it. Whether you changed your mind, received a damaged item, or simply didn't love it as much as you thought you would, we're here to help.

To initiate a return, please contact our customer service team at info@moondancesoaps.com. They will guide you through the process and provide you with a return authorization number. This number is important as it helps us track your return and ensure a smooth process.

Once you have your return authorization number, carefully package the item in its original packaging, if possible, and include any accessories or documentation that came with it.

Upon receiving your return, our team will inspect the item to ensure it is in its original condition. If everything checks out, we will issue a refund to your original form of payment. Please note that it may take up to 7 business days for the refund to appear in your account.

If you received a damaged or defective item, please provide us with photos of the issue. This will help us expedite the process and ensure that we can assist you accordingly.

For hygiene reasons, we cannot accept returns on opened or used soap bars. However, if you have any concerns or issues with our products, please reach out to our customer service team. We are committed to finding a solution that works for you.

At MoonDance Soaps & Sundries, we value your satisfaction and want to make sure you have a positive experience with our products. If you have any questions or need further assistance, please don't hesitate to contact us at info@moondancesoaps.com. We're here to help!